Refund and Return Policy for DDiese
Effective Date: 05.12.2024
Thank you for shopping at DDiese. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read our Refund and Return Policy below to understand your options.
1. General Policy
At DDiese, we offer a [specific time frame] return and refund period, which begins from the date of purchase or delivery (depending on the type of product or service). If you are not satisfied with your purchase, we are happy to assist you with a return, exchange, or refund in accordance with the terms outlined below.
2. Eligibility for Return or Refund
To be eligible for a return or refund, the following conditions must be met:
- The product must be unused, undamaged, and in its original packaging (if applicable).
- The request for a return or refund must be made within [insert number of days] days from the date of purchase or delivery.
- Proof of purchase, such as an order number or receipt, must be provided.
- Products on sale or clearance may not be eligible for return or refund. Please check the product details before purchase.
Note: Certain types of goods or services are exempt from being returned or refunded, including but not limited to:
- Digital products (e.g., eBooks, software, downloadable content)
- Perishable items or products that can be damaged easily
- Custom-made or personalized items
3. How to Request a Return or Refund
To initiate a return or refund request, please follow these steps:
Contact Us: Send an email to ddiese2024@gmail.com or call us at +91 8300105522 with the following information:
- Order number
- Product details
- Reason for return or refund request
Return Authorization: Once we review your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
Return the Item: If applicable, return the item in its original packaging (if relevant) and send it to the following address:
DDiese Returns
Building No./Flat No.: 3/249/41
Road/Street: Sri Wari Garden
Locality/Sub Locality: Vanjipalayam
City/Town/Village: Samalapuram
District: Tiruppur
State: Tamil Nadu
PIN Code: 641666
Important: You will be responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Refund Process
Once we receive your returned item and verify that it meets the conditions outlined above, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
- Time Frame: Refunds will typically be processed within 4 -7 business days from the date we receive the returned item.
- Partial Refunds: If the product is returned damaged or not in its original condition, we may issue a partial refund or reject the return request.
- Exchanges: If you prefer an exchange for another product instead of a refund, we will be happy to assist you based on availability. Any price difference will be billed or refunded accordingly.
5. Non-Refundable Items
The following items are non-refundable and cannot be returned:
- Digital Products: eBooks, software, downloadable content, and any other digital goods.
- Custom or Personalized Products: Products that were made to order or personalized.
- Clearance or Sale Items: Unless explicitly stated otherwise at the time of purchase.
6. Defective or Damaged Items
If the product you received is defective, damaged, or incorrect, please contact us within 5 – 7 days from the date of delivery. We will either:
- Provide you with a full refund
- Replace the defective or damaged product
- Offer an alternative solution, such as a store credit
In such cases, we will cover the return shipping costs.
7. Late or Missing Refunds
If you have not received a refund after the specified time frame:
- Check your bank account again.
- Contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at ddiese2024@gmail.com.
8. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible via ddiese2024@gmail.com or by phone at +91 8300105522. We are able to cancel orders before they are shipped or processed, but once an item has been shipped, you must follow the return procedure outlined above.
9. Changes to This Policy
We may update or modify this Refund and Return Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please feel free to contact us:
- Email: ddiese2024@gmail.com
- Phone: +91 8300105522
- Address:
Building No./Flat No.: 3/249/41
Road/Street: Sri Wari Garden
Locality/Sub Locality: Vanjipalayam
City/Town/Village: Samalapuram
District: Tiruppur
State: Tamil Nadu
PIN Code: 641666
